Consumer information


(Law no. 144/2015, of 8 September)


Andrelopes.com.pt is available for any clarification or resolution of any problems related to the services provided at this establishment.

The European Union has set up a website to support consumers to submit their complaints about any litigation in which they are involved. In this way, andrelopes.com.pt makes available all the information so that you can exercise your right to complain to an official, third and impartial legal entity (dispute settlement entity) that will help you resolve the dispute in question .

So, if you were dissatisfied with the purchase of a good or service on our site, or with the solution we presented to resolve the situation, you can access this official website at https://webgate.ec.europa.eu/odr/main/?event=main.home.show and expose To challenge them.

It is also informed that, as consumers, they may, in case of litigation, use an Alternative Dispute Resolution Body (RAL) below:

RAL Entity: CNIACC - National Center for Consumer Conflict Information and Arbitration

Address: Faculty of Law of Universidade Nova de Lisboa
Campolide Campus
1099-032 Lisbon

Phone: (+351) 21 384 74 84
Email: cniacc@fd.unl.pt
http://www.arbitragemdeconsumo.org/

More information on Consumer Portal
( www.consumidor.pt )
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